• Customer Service

    Posted: 01/17/2021

    Job Description 

    • Resolve consumer concerns by developing a solution that leaves the consumer satisfied with the outcome. 
    • Assist consumers with questions regarding ordering, order status, product selection, shipping/returns of online purchases.
    • Educate consumers about products and services and recommend the appropriate product solution. 
    • Receive, answer, and resolve consumer/dealer complaints and/or inquiries via e-mail and written correspondence.
    • direct consumers to their nearest store or online retailer to facilitate sales.
    • Log consumer cases into Salesforce.com.
    • Escalate Product Quality concerns from dealers and consumers through Salesforce.com.

    Qualifications 

     Experience working in the eCommerce channel
    • Significant Knowledge of product offerings
    • Proficient use of Word, Excel, Outlook, Internet, Salesforce.com, Serenade, and order systems preferred.
    • Analytical thinking skills.
    • Effective oral and written communication skills.
    • Customer service driven.
    • Good interpersonal skills and the ability to work in a team environment.


    The assignment will last three months. 


    Hours may vary between 8:00 am to 6:00 pm, occasional Saturday shifts.